Simply Login, navigate to My account/Address Book/Edit and follow the relevant link.
Can I buy safely on MadeByMe?
You can buy unique, handmade jewelries on MadeByMe. Though, MadebyMe does not handle the payment and acts between yourself and the designer, however, please be assured that we will always be here to help in any problem occurred.
How does it work to buy on MadebyMe?
Sellers on MadeByMe.store have their own return policy and shipping options. If you have questions, before making your final decision, we advise to contact the seller directly using the messaging system.
How do I change my email address, mailing address, password?
First login in to your account, go to “My Account Information” where you can change your email address, password option is available. It is elementary that you give us your current email address at all times as these are our primary means of contacting you with important information about your account.
What do I do if I've forgotten my username and/or password?
We still may be able to help recover your account if you can prove ownership of it. If you have lost all information you will need to register with a brand new account.
What do I do if I can't find the confirmation email?
First, please check your junk mail, spam folders and current email settings to make sure the problem is with us and not with your email, then simply click the link on the Login page to resend the email. If that still does not work, please contact us via email@example.com immediately and we’ll help.
What is the currency on MadeByMe?
You will see the prices only in EUR. When you paid your bank will use its own rating system to calculate your payment into other currency, which is out of our responsibility.
What is the delivery policy at MadeByMe?
As MadeByMe.store is an online venue connecting buyers with sellers, we are not directly involved with the shipment of goods purchased on our website. Each seller has its own shipping methods for delivery, this piece of information is given in the shipping section of the item page. Before ordering we advise to check that they do ship in your area.
How can I pay?
When you would like to pay you will be connected to Paypal, one of the safest and fast online system in the world. You shall pay via Paypal system by using your credit card or using your Paypal account.
Can I ship my items to multiple addresses?
During the checkout process at MadeByMe.store you can only select one shipping address. If you want to send items to different addresses please go through checkout separately for shipping address.
Cancellation and refund policy?
Each seller on MadByMe's marketplace has its own policy as to refunds. Please be sure to check those policies by looking at the store policy section in each seller's profile before adding one of their items to your Shopping Bag. If you wish to cancel a transaction, please go to My Order / Order history / View / Return and fill out the questionnaire or contact the seller immediately via messaging system.
What do I do if my order did not arrive / I am not happy with an item I received?
To have a resolution to your problem please contact the seller considering its return and refund policies. We are sure that the sellers will try to have a satisfactory agreement if you wish to cancel order within 14 days of receipt. If you still have the feeling of misled of condition/description, please report us to firstname.lastname@example.org.